Contact Canaan Miner
Canaan Miner is a brand operated by Canaan Creative Co., Ltd
Send a message
Official contact information
Operating hours
Monday – Friday: 08:00 – 18:00 UTC
24/7 on-call duty engineers for hosted mining facilities
Head office & lab
Haidian District, Beijing, People’s Republic of China
Get an answer faster
Self-service tools and instant resources available 24/7 without waiting.
Track Your Order
Check real-time dispatch, tracking numbers, customs clearance, and courier status.
Track shipment →Customer Support Center
Submit priority RMA tickets, download official firmware, and request diagnostic support.
Open support →Customer FAQ
Answers to 32 common hardware, warranty, mining pool, and payment questions.
View all FAQs →Check Warranty
Verify factory warranty expiration dates and service coverage by machine serial number.
Verify serial →Need immediate self-service help?
Access our knowledge base, diagnostic guides, or check your live shipment tracking without waiting.