Authorized Hardware Service

Submit an ASIC Repair Request

Canaan Miner is a brand operated by Canaan Creative Co., Ltd

SERVICE INTAKE

Tell Us What Happened

Provide hardware details and symptoms to expedite diagnosis.

Device Identification

The serial is verified before the maintenance request is created.

Hardware serial number *

ASIC model *

Primary issue *

Contact and Location

We use these details only to review and coordinate the repair case.

Full name *

Contact email *

Phone / WhatsApp

Current device country *

Technical Diagnosis

Include error codes, temperatures, hash board status, and when the issue started.

Device condition *

Describe the issue *0 / 30 minimum characters

Customer Account

Connect your request to an account to track the diagnostic review and orders.

Create a new account An account will be registered automatically using your contact email. I already have an account (Log In) Log in to link this request to your existing customer profile.

Create a password * Password must contain at least 8 characters.

Secure request processing

SERVICE WORKFLOW

What Happens After Submission

Case Review

We validate the serial, warranty record, symptoms, and submitted diagnostics.

Technical Triage

A technician may request logs, photos, or guided tests before shipment.

Authorization & Payment

Once approved by the team, you can pay and view authorization instructions directly from My Account.

Repair and Burn-In

Approved work is completed and the hardware is load-tested before return.